Each order is carefully prepared in premium packaging: an elegant box, a cotton pouch, two stickers, and a cleaning cloth to care for your jewelry. If you order multiple necklaces, each piece will be placed individually in a pouch. By default, all pouches are grouped together in a single box.

If you would like to receive a box for each piece of jewelry, it is possible to order them as an extra when making your purchase.

Delivery is handled by Colissimo for France and bpost for Belgium . Once your order has been shipped, you will receive an email containing your tracking number. If you are not home, your package may be left in your mailbox or at a collection point.

The estimated delivery time is between 6 and 12 working days .

For any questions, our customer service is available by email at hello@laboutiqueducollier.com or by phone from Monday to Friday, from 9am to 12pm and from 2pm to 4pm.

If the necklace you received is not suitable, you have 30 days from the date of receipt of your order to request a return by email.

Returns are free in the case of exchange or request for a voucher.

In the event of a refund, a return fee of €5.90 will be deducted from the refunded amount.

The refund will be issued within a maximum of 10 days after receipt of your return , directly to the payment method used when placing the order.

⚠️ Attention: personalized necklaces cannot be exchanged or refunded.