Each order is carefully prepared in premium packaging: an elegant box, a cotton pouch, two stickers, and a cleaning cloth to care for your jewelry. If you order several necklaces, each piece will be placed separately in its own pouch. By default, all pouches are grouped together in a single box.

If you would like to receive one box for each piece of jewelry, you can add extra boxes to your order at checkout.

Shipping is handled by Colissimo in France and bpost in Belgium. Once your order has been shipped, you will receive an email with your tracking number. If you are not at home, your parcel may be left in your mailbox or at a pickup point.

Estimated delivery time is 6 to 12 business days.

If you have any questions, our customer service team is available by email at hello@laboutiqueducollier.com or by phone Monday through Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 4:00 p.m.

If the necklace you received is not suitable, you have 30 days from the receipt of your order to submit a return request by email.

Returns are free.

The refund will be issued within a maximum of 10 days after receipt of your return, directly to the payment method used when placing the order.

⚠️ Please note: personalized necklaces cannot be exchanged or refunded.