Return Policy
Summary
If the product received is not suitable and you wish to exercise your right of withdrawal, you have 30 days from receipt of the package to contact our customer service by email at the following address: hello@laboutiqueducollier.com.
Please include in your email your order number as well as the product you wish to return.
Returns are free.
We do not accept returns for personalized products.
We process refunds within a maximum of 10 days after receiving your return, directly to the payment method used when placing the order.
Returns
The items provided by https://laboutiqueducollier.com/ are new and guaranteed against any defects. They are identical to those sold in traditional stores and come from all referenced publishers and suppliers.
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
Defective items
The customer must return the items new or unused in their entirety and in their original, intact packaging, accompanied by all accessories, user manuals, and documentation, if any (in its original cellophane packaging, where applicable, and with the corresponding invoice).
In such a situation, the buyer must send proof of the defect(s) to hello@laboutiqueducollier.com (description and attached photos/videos).
To make a return, you must also provide us with a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. We will inform you of the steps to follow once your case has been accepted in accordance with our conditions.
Exceptions
Certain items will not be taken back or exchanged:
- Personalized necklaces
- Necklaces offered as gifts as part of promotions
Refunds
Once we have received and inspected the returned item, we will send you an email to confirm its receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a maximum of 10 days.
Late or missing refunds
If you have not yet received your refund:
- First, check your bank account again.
- Contact your credit card issuer; a delay may apply.
- Contact your bank; there is often a processing delay.
If after all these steps you still have not received anything, contact us at hello@laboutiqueducollier.com.
Exchanges
We replace an item only if it is defective or damaged. If you wish to exchange it for the same item, send us an email at hello@laboutiqueducollier.com.
Shipping
Depending on your place of residence, the time it takes to receive your exchanged product may vary.
Right of withdrawal
If the right of withdrawal is exercised, La Boutique du Collier is required to refund the amounts paid by the customer, free of charge. The refund is made within a maximum period of 10 days from the date of receipt of the returned package(s). If this period expires on a Saturday, Sunday, or public holiday, it is extended until the next business day.
The right of withdrawal does not apply to the following purchases:
- Opened and non-returnable goods for hygiene or health reasons
- Goods inseparable from other items
- Damaged or incomplete goods where there was no error on our part
